Overview

Benefits

Global Coverage with Unlimited Concurrency
Interact with the whiteboard at a latency as low as 100 ms, enjoy a smooth user experience even under poor network conditions, and support unlimited concurrency by leveraging Cloud’s global network nodes and proprietary QoS policies based on hundreds of millions of users.

Rich Whiteboard Tools
Use various tools such as brush, eraser, shapes, file sharing, recording, and playback to meet your diverse needs in different scenarios, including vocational education, language training, financial interview, and in-game social networking.

Support for Many File Formats
Play back animated PowerPoint slides and HTML5 courseware containing text, spreadsheets, images, audio, and videos, with 99% of original presentation effects rendered based on over 200 animation effects.

Modular Design and Flexible APIs
Access on macOS, Windows, iOS, Android, web, or mini program, and take advantage of modular features, customizable UIs, and rich data and status callback APIs.

Whiteboard-Audio/Video Sync
Enhance communication with real-time audio and video during whiteboard presentations and group collaboration. Record whiteboard content, audio, and video synchronously with echo cancellation for courseware.

Controlled Data Security
Store transcoded courseware files to specified third-party servers and take full control over the retained and migrated data. Guarantee the security of files, recordings, and other data with diverse security features, including resource isolation, content encryption, transfer encryption, and authentication.
Scenarios
Online Education
Remote Meeting
Financial Interview
In-Game Social Networking

Capabilities:
Share files and videos in various formats online to enrich the teaching resources.
Enable teachers to turn pages, annotate, and highlight content in files while students follow along and interact in real-time.
Record videos, files, and chats during the entire class as video files to archive teaching materials for students to review easily.

Capabilities:
Display files in many formats online during remote meetings to make presentations more lively and communication more efficient.
Cloud-based collaboration, annotation, review, and minutes-taking enable users to exchange ideas and highlights directly for better communication.
Record the entire meeting for more reliable content retention and backtracking.

Capabilities:
Remote business transaction processing for regulatory compliance in different industries.
Enable signing parties to provide their signatures online.
Encrypt and store signed documents.

Capabilities:
Many brush tools were available.
Enable users to draw together for better interaction.
Allow users to graffiti online to unleash their creativity.
Record highlight interactions.
Features
Diverse Whiteboard Tools
Multi-Format File Transcoding
Recording and Playback
Synchronized Collaboration
File Center
Natural Brush Tools
Page Preview
On-Premises Deployment
FAQs
Whiteboard
Real-Time Recording
File Transcoding
Free Trial
Monthly Feature Fees
Resource Package
Usage Statistics
Images and courseware files are scaled at their original aspect ratio on the whiteboard, while the graffiti is stretched proportionally to fit the whiteboard, so this problem may occur if the whiteboard aspect ratio changes on different devices. To prevent this problem, make sure that the whiteboard aspect ratio stays the same on all devices.
Currently, the background image in the Interactive Whiteboard only supports proportional scaling. If the aspect ratios of the input image and whiteboard are different, the image will be zoomed out.
In the Browsing Service (BS) environment, due to the restrictions of the X5 kernel and keyframe interval of video resources, the video playback progress cannot be synced precisely on Android. For example, if a user seeks to the 4th second on a 10-second video with a keyframe interval of 5 seconds, the video will be played back from second 0 in TBS. You can use a third-party tool such as FFmpeg to encode the source video again to shorten the keyframe interval.
Interactive Whiteboard provides the on-cloud recording feature to record the whiteboard image content, including brush strokes, graffiti, and courseware. In addition, it can also record a mixed stream of audio, video, and the whiteboard image together.
Real-time recording will stop automatically if the room has no audio/video publishing or whiteboard operations for 5 minutes or the recording is paused for over 90 minutes. Call the pause API if you only want to pause stream publishing. To pause recording for more than 90 minutes, call the recording stop API and start recording again when you need to resume recording.
Currently, file transcoding is supported only for .doc(x), .ppt(x), and .pdf files.
This problem may be because the PowerPoint file contains fonts not supported by the transcoding server. You can view the fonts supported by the transcoding server, and then remove the unsupported fonts from the file, replace them with supported ones, or package them together when saving the file.
Currently, file transcoding doesn’t support the following animation effects: 1. Bold Flash; 2. Underline; 3. Grow With Color; 4. Bold Reveal. You need to remove unsupported effects or replace them with supported ones.
Currently, file transcoding doesn’t support setting animations for multiple lines of text. If you need this, use multiple text boxes.
No. Set transitions to “On mouse click” and click “Apply to all”.
Currently, only editable files can be transcoded, while read-only, encrypted, and other protected files cannot. In addition, Flash animations and audio/videos in PowerPoint files are not supported. Check whether the submitted file can be normally opened in Microsoft Office 2007 or later. For a PowerPoint file, save it as .pptx and try transcoding it again. If the problem persists, contact customer service for assistance.
Currently, a file of up to 500 pages can be transcoded. If you need to transcode more pages, contact customer service for assistance.
No. Usage during the free trial period is unlimited.
No. You should purchase a monthly feature package after the free trial expires.
Yes. If you use Interactive Whiteboard in a test environment, it will still be considered a production environment by Interactive Whiteboard.
No. There are currently no discounts related to Interactive Whiteboard monthly packages.
You need to purchase a monthly feature package before you can use Interactive Whiteboard. If you purchase only a resource package, it cannot be used.
Cloud will send notifications to warn you before your free trial or monthly feature package expires.
If you don’t purchase a monthly feature package before the Interactive Whiteboard free trial expires, the service will be suspended upon expiration. To continue using it, you can purchase a monthly feature package.
Yes. The validity period of a resource package starts from the day of purchase.
Yes. Usage in multiple purchased resource packages can be added up. However, each package is still valid for one year starting from the day of purchase.
No. In a resource package, the whiteboard usage duration can only be used to deduct from whiteboard usage. Likewise, the number of transcoded file pages in the package can only go towards static and dynamic transcoding, and the real-time recording duration can be used only for real-time recording. If the whiteboard usage duration in the package is used up, but there are remaining transcoded file pages and real-time recording duration, then any additional whiteboard usage will be billed at pay-as-you-go rates, while transcoding and real-time recording will still be deducted from the package until those resources run out.
No. Fees will also be charged for the whiteboard usage duration of the three students.
The real-time recording duration is the sum of a whiteboard, teacher, and student recording durations. If the stream mix feature is enabled, there is no additional charge during the beta test.
For .doc, .docx, and .pdf files, static transcoding is used to transcode each page into a static image. For .ppt and .pptx files, dynamic transcoding is used by default to transcode them into HTML5 webpages with the original animation effects. You can also perform static transcoding on .ppt and .pptx files by setting the `IsStaticPPT` parameter in the API for file transcoding task creation.