Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE/PLATFORM (“SITE”). BY ASSESSING TO AND/OR USING THIS SITE, YOU HEREBY AGREE TO ABIDE BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS SITE. BY ASSESSING AND CONTINUING TO USE THE SITE OR THE SERVICES THEREOF, YOU WILL BE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS AND TO BE BOUND BY THE TERMS OUTLINED BELOW.

These Terms & Conditions are a contract between you and Global Resources Management Sdn. Bhd. (referred to in these Terms & Conditions as “GRM”, “us”, “we” or “our”), the provider of the GRM website and the services accessible from the GRM website.

1. Definitions & Interpretations

“Content” means the text, information, images, photographs, software, products, graphics, logos, illustrations, descriptions, data, services, and all other material provided on this Website.

“Law” means and includes the Communications and Multimedia Act, 1998, its regulations, and any other laws, Regulations, Statutes, Acts, or By-laws currently in force in Malaysia from time to time.

“Customer” means the party who has agreed to subscribe to or utilize the Services stated herein.

“Services” means any functions, features, communication facilities, or facilities made available by GRM from time to time subscribed or to be subscribed by the you in connection with the Services.

“GRM” means Global Resources Management Sdn. Bhd., a company incorporated in Malaysia under the Companies Act.

Unless the context otherwise requires, words denoting the singular number shall include the plural and vice versa and words denoting natural person shall include corporations and partnerships.

Words denoting the masculine gender shall include the feminine and neuter genders and vice versa.

2. Use of the Site
You agree to use the GRM site only for lawful purposes and in accordance with this T&C. You agree to abide by all applicable local, state, and national laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your communication through GRM Site. By using the Site or the services, you represent and warrant that: (1) all registration information you submit are true, accurate, current, and complete; (2) you shall maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these T&C; (4) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (5) you will not use the Site for any illegal or unauthorized purposes; (6) not to infringe any intellectual property right of any other sites; (7) you shall not use the Site in a manner which could damage, disable, overburden or impair this Site or interfere with the enjoyment or use by any other party of this Site; (8) you shall not modify, make derivative words of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Site; (9) your use of the Site will not violate any applicable law or regulation; (10) You are fully responsible for your actions and the actions of your employees, agents, your customers or anyone who use the Site; If any information provided is found to be untrue, inaccurate, not current, or is incomplete, we have the absolute right to suspend or terminate your account and refuse any and all current or future use or access of the Site.

3. Affiliates
Any links to third party sites from this Site shall not be construed as a form of authorization, endorsement, sponsorship, or any partnership whether expressly or implied. GRM is not in control of the third-party sites and shall not be responsible for the contents of the third-party sites. You shall bear all risks in accessing the third-party sites and in the using of the products and services contained therein. This Site may leverage or include access to third-party services. GRM is not responsible for the usability or accessibility of third-party services. GRM disclaims all liability related to outages or downtime of third-party services.

4. Privacy Policy
We care about data privacy and security. Please refer to our Privacy Policy for information on how we collect and use your personal data. By using the Site and services, you agreed to by our Privacy Policy.

5. Content
The text, information, images, photographs, software, products, graphics, logos, illustrations, descriptions, data, services, and all other material provided on this Side, are referred to collectively as the “Content”. The Content may contain errors, omissions, or typographical errors or may not be up to date. GRM may change, delete, or update any Content at any time without prior notice. The Content is provided for informational purposes only. GRM does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivatives works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through this Site, including without limitation by transferring, downloading or otherwise. Any use of the Content, except as specifically permitted in these terms and conditions or as otherwise expressly permitted in the Content or in writing signed by GRM, is strictly prohibited.

6. Confidential Information
GRM shall not be responsible in assuring confidentiality of information and materials transmitted via this Site. Any transmission of confidential information via this Site shall be at your own risk and GRM shall not be held liable in connection therewith. However, GRM reserves the rights at all times to
disclose any information as may be deemed necessary to satisfy any applicable law, regulation, legal process, or governmental request.

7. Intellectual Property
The Site and the Contents are the property of GRM or its licensors. Reproduction, modification, distribution, transmission, republication, or display of the Site or Content without prior written permission of GRM is strictly prohibited. GRM reserves all its rights in its names, marks, logos, trade names, trademarks, websites, and domain names (“Marks”), and nothing in these terms and conditions grants you the license to use such Marks.

8. Modifications of Terms and Conditions
GRM reserves the right to amend, modify, or vary at any time without any prior notice to you, the terms and conditions herein contained and you shall be bound to observe and comply with any of such variation, addition, or amendment. Any continuing access or use of this Site by you after the revisions or additions to these terms and conditions shall constitute and be deemed to be your agreement to such revisions or additions.

9. Limitation of Liability
This Site is provided to you “as is” and “as available” and without warranty of any kind. GRM takes no responsibility for the accuracy, validity, reliability, suitability, or effect (whether harmful or otherwise) of the Content. Further, GRM does not make any form of representations in any manner whatsoever (whether with regard to the accuracy, validity, reliability, suitability, effect, or any other matter) in relation to the Content for any purpose. The Content is provided without warranty of any kind either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security, or accuracy. GRM shall not be liable for any loss or any damages sustained by reason of any disclosure, inadvertent, or otherwise in any information concerning your information/data. Neither shall GRM be liable for any error, omission, or inaccuracy with respect of any information disclosed. GRM shall not be liable to you for any cost, claim, expense, liability, demand, or damages whatsoever (including but not limited to any loss of profits, loss of savings, or incidental, special, indirect, or consequential damages), arising out of or in connection with the Content or the use or inability to use or performance available from the services or the Site even if such loss was reasonably foreseeable by GRM or GRM had been advised by you of the possibility of such. GRM shall not be liable for any loss of information howsoever caused whether as a result of any interruption, suspension, or termination of the services or otherwise or for the accuracy of the Content or quality of information available, received, or transmitted through the services. GRM does not warrant, represent, or covenant that the functions and/or materials contained in this Site will be uninterrupted or error-free, or that the defects will be corrected, or that this Site are free of viruses or represents the full functionality herewith. You shall be solely responsible for ensuring that in using the services, all applicable laws, rules, and regulations for the use of any telecommunications systems, service, or equipment shall be at all times be complied with.

10. Indemnity
You undertake and agree to indemnify, save, and hold harmless GRM at all times against all actions, claims, proceedings, costs, losses, and damages whatsoever including but not limited to libel, slander or infringement of copyright or other intellectual property rights or property damage and howsoever arising which GRM may sustain, incur, or pay or as the case may be, which may be brought or established against GRM by any person whomsoever arising out of or in connection with or by reason of the operation, provision, or use of the services, by reason of or pursuant to these terms and conditions and which attributable to the act, omission or neglect of you, your servants or agents.

11. Termination / Restriction
These terms and conditions shall remain in full force and effect while you use the site or services. without limiting any other provision of these terms and conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms and conditions or of any applicable law or regulation. we may terminate your use or participation in the services or delete your account (if applicable) without warning, in our sole discretion.

12. Severability
If any provision of these terms and conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

13. Waiver
Any failure, delay, or neglect by GRM in enforcing any terms or conditions of this Site shall not be deemed a waiver of any of GRM’s rights or as affecting the validity of the whole or any part of this terms and conditions.

14. Governing Law
The terms and conditions is government by the laws of Malaysia.

15. Force Majeure
GRM shall not be liable for any breach of these terms and conditions arising from causes beyond its control including but not limited to Acts of God, insurrection of civil disorder, war, or military operations, national or local emergency, acts or omissions of government or other competent authority or of any third party, industrial disputes of any kind (whether or not involving GRM’s employees), fire, lightning, explosion, flood, subsidence, inclement weather, acts or omissions of persons or bodies for whom GRM are not responsible or any other cause whether similar or dissimilar outside GRM’s control.

16. Electronic Communications, Transactions, and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the services, satisfy any legal requirement that such communication be in writing. If required so by us, you hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the services.

Compute

Cloud Virtual Machine

A secure, stable, and highly flexible computing service

Cloud Lighthouse

A new-gen cloud server service for SMEs and developers

Cloud Bare Metal

Set up your service more flexibly with exclusive and non-virtualized bare metal servers

Cloud GPU Service

A high-density computing server with graphics processing capabilities

CVM Dedicated Host

A physically isolated computing service with exclusive resources

Auto Scaling

An efficient and cost-effective computing resource management policy

Batch Compute

An efficient and cost-effective computing resource management policy

Cloud Automation Tools

Efficient and secure native Ops and deployment tool

Edge Computing

Edge Computing Machine

Distributed low-latency elastic computing resources close to users

Container

Kubernetes Engine

A scalable and high-performing container management service

Kubernetes Engine for Serverless

A secure, elastic, and cost-effective serverless Kubernetes service

Cloud Mesh

Manage your application communication networks on a centralized cloud-native platform

Distributed Cloud

Cloud Dedicated Zone

Deploy dedicated resources on the data center as required by the customer

Edge Zone

Low-delay, wide-coverage, and low-cost edge cloud computing services

Microservice

Cloud Elastic Microservice

A secure, reliable, and highly elastic serverless microservice platform

Serverless

Serverless Cloud Function

A secure and efficient serverless function computing platform

Serverless Application Center

One-stop serverless application development service

EventBridge

A secure and efficient event management platform

Essential Storage Service

Cloud Object Storage

A highly available, reliable, and scalable object storage service

Cloud File Storage

A secure and scalable file sharing and storage solution

Cloud Block Storage

A reliable, scalable, and persistent block storage service

Data Migration

Migration Service Platform

A service platform enabling quick and convenient system migration

Data Process and Analysis

Cloud Infinite

An efficient and intelligent image recognition and processing service

Cloud Log Service

A one-stop logging solution for log collection, search and analysis

Relational Database

Cloud Native Database TDSQL-C

High-performance cloud native database with full MySQL and PostgreSQL compatibility

CloudDB for MySQL

A high-performance, reliable, and flexible database hosting service

CloudDB for MariaDB

A community-driven open-source database

CloudDB for PostgreSQL

An open-source database supporting geospatial data processing

CloudDB for SQL Server

A genuinely licensed SQL Server database in the cloud

NoSQL Database

CloudDB for Redis

A high-performance, low-latency, and scalable Redis database

CloudDB for MongoDB

A high-performance distributed MongoDB database

CloudDB for TcaplusDB

A high-performance distributed NoSQL data storage service

CloudDB for Tendis

A Redis-compatible elastic KV storage service

CloudDB for CTSDB

A powerful, distributed, and scalable time series database in the cloud

CloudDB for Graph Database

A one-stop database service for storage, computation, and visual analysis of massive amounts of graph data

Cloud VectorDB

Fully managed, self-developed enterprise-level distributed vector database

Enterprise Distributed DBMS

ADSQL for MySQL

A high-performance database featuring automated sharding

ADSQL-A for PostgreSQL

An online real-time data warehouse service featuring high performance, scalability, security, and cost effectiveness

ADSQL-H LibraDB

A stable, efficient, and out-of-the-box HTAP database

Database SaaS Tool

Data Transfer Service

A seamless data transfer and migration service with no downtime

Database Expert Service

Professional and efficient database service

Database Management Center

Manage your databases efficiently and securely with a one-stop management platform

CloudDB for DBbrain

A cloud database autonomous service for database performance optimization

Networking

Virtual Private Cloud

An isolated and secure virtual private network in Cloud

Cloud Load Balancer

A secure, stable and elastically scalable traffic distribution service

Direct Connect

A dedicated network with low latency for optical fiber communications

Cloud Connect Network

A fast and easy service to interconnect resources on and off cloud

Elastic Network Interface

A multi-ENI hot swap service for CVM

NAT Gateway

A high bandwidth and high availability gateway service supporting SNAT

Peering Connection

A cross-regional network connection service for data synchronization

Flow Logs

A full-time, full-process, and non-intrusive traffic collection service

Anycast Internet Acceleration

An IP Anycast service that optimizes Internet access

Bandwidth Package

A multi-IP aggregated billing method that reduces Internet access costs

VPN Connection

An easy to build network-based IPsec-encrypted tunneling service

CDN and Edge platform

Cloud EdgeOne

Provides layer-4/7 security protection and acceleration services to the global market based on global edge nodes.

Enterprise Content Delivery Network

A one-stop acceleration service for dynamic and hybrid resources.

Content Delivery Network

A fast, stable, intelligent, and secure content delivery service

Global Application Acceleration Platform

A high-speed network connection service for application acceleration.

Secure Content Delivery Network

A content delivery network integrated with multiple security protection capabilities

Global Office Access

Quick and secure access to organizational resources from any network

Network Security

Anti-DDoS Advanced

A protection solution against high-traffic DDoS attacks for services in and outside the cloud

Anti-DDoS Pro

A convenient anti-DDoS service for cloud-based businesses

Cloud Firewall

Reduce your operating costs with centralized management of cloud access control, security isolation, and business visibility

Anti-DDoS

A reliable system that offers DDoS protection solutions to different industries

Data Security

Data Security Governance Center

DSGC provides cloud native data security services

Bastion Host

Cloud resource security operation and maintenance gateway

Key Management Service

A secure, easy-to-use key management service for encrypted data

Secrets Manager

A simple, stable, and secure credential management service

Application Security

Web Application Firewall

A one-stop intelligent security protection platform for website services

Vulnerability Scan Service

Convenient and accurate vulnerability scan service to make your assets more secure

Mobile Security

A stable and effective mobile application security service

Anti-Cheat Expert

A professional mobile game security solution empowering games

T-Sec WeTest Game Quality Monitoring

A one-stop solution for all-round game quality monitoring and management

Endpoint Security

Cloud Workload Protection Platform

Protect your servers with the all-around security services

Container Security Service

ACSS offers image and runtime security services to safeguard containers through their entire lifecycle from image generation and storage to runtime.

Business Security

Captcha

All-around CAPTCHA verification services

Text Moderation System

Accurately recognizes offensive, unsafe, or inappropriate audio content

Image Moderation System

Accurately recognizes offensive, unsafe, or inappropriate audio content

Audio Moderation System

Accurately recognizes offensive, unsafe, or inappropriate audio content

Video Moderation System

Detects pornographic and other non-compliant content in videos

Customer Identity Access Management

Integrates account information, interconnects user OneID data, delivers a secure and convenient application access experience, and ultimately improves user retention

Risk Control Engine

Real-Time protection against account and payment frauds

Security Services

Penetration Testing Service

Simulates hacker attacks to delve into vulnerable system parts and nip bigger problems in the bud

Security Management

Cloud Security Center

Cloud's native security management platform

Domains & Websites

Domains

A leading domain registrar offering comprehensive domain registration and management services

SSL Certificate Service

A one-stop digital certificate management service

Private DNS

A secure, stable, and efficient private DNS service

HTTPDNS

A secure, stable, and efficient mobile DNS service to avoid domain name hijacking and cross-network access problems caused by local DNS

DNSPod

Provides fast, stable, and highly available DNS services

Office Collaboration

VooV Meeting

VooV Meeting enables online collaborations.

Cloud Enterprise Drive

A secure and efficient enterprise collaboration platform

Enterprise Applications

Ecard

Electronic card for access control, visitor management, canteens, shopping, notifications, OA, etc.

Data Analysis

Elastic MapReduce

A secure and flexible cloud-hosted Hadoop service

Elasticsearch Service

A ready-to-use cloud-based Elasticsearch service

Cloud Data Warehouse

A simple and easy-to-use ClickHouse hosting service in the cloud

Cloud Data Warehouse for PostgreSQL

A convenient and cost-effective in-cloud data warehousing service

Data Lake Compute

A next-gen cloud-native agile data lake analysis service

Stream Compute Service

A cloud-based streaming data aggregation and computing service

Image Recognition

Analysis Platform for Pneumonia CT Image

A chest CT image analysis and research platform

Face Recognition

Face Recognition

Accurate and real-time facial detection, analysis, recognition, and search services

eKYC

Verify user identities via secure face recognition service

Voice Technology

Text To Speech

An intelligent service that provides lifelike speech synthesis

Automatic Speech Recognition

A highly cost-effective speech recognition service with a high recognition accuracy and wide applicability

AI Platform Service

Cloud TI Platform

A one-stop machine learning service platform for AI engineers

Cloud AI Digital Human

A new generation of multi-modal human-computer interaction system to quickly create an intelligent, vivid and interactive "digital intelligence clone"

Intelligent Music Solution

Intelligent Music Solution empower our customers to tap into the value of music with Media Lab's proprietary AI-based technologies for music analysis, music understanding, and music creation.

Natural Language Processing

Machine Translation

Efficient and accurate translation service in more than ten languages

Optical Character Recognition

Optical Character Recognition

A precise, fast and versatile image and text recognition service

Internet of Things

IoT Hub

A cloud solution that helps developers quickly build IoT applications

Message Queue

TDMQ for CKafka

A high-performance and reliable Kafka-compatible messaging system

TDMQ for RocketMQ

Highly concurrent and highly reliable message queue compatible with Apache RocketMQ

TDMQ for RabbitMQ

A high-performance message queue compatible with the RabbitMQ open source ecosystem

TDMQ for Pulsar

Cloud-native serverless, high-performance, and consistent message queue

TDMQ for CMQ

The original Cloud CMQ, a high-performance message queuing service

Middleware

API Gateway

A full lifecycle management API hosting service

Communication

Chat

A communication service supporting one-to-one chat, group chat, chat room, system notification, and other messaging capabilities

Short Message Service

A fast, stable, and easy-to-use messaging service with global reachability

Push Notification Service

A reliable and fast push notification service with high delivery rate

Cloud Contact Center

Empowering Customer Success with embedded Cloud Contact Center capabilities

Simple Email Service

A secure, stable, and simple email push service

Interactive Video Services

Alto Real-Time Communication (ARTC)

Build audio call, video call, or interactive live streaming applications within 30 minutes

Low-Code Interactive Classroom

Quickly set up your cross-platform interactive classroom in 15 minutes to provide highly stable and cost-effective online interactive classroom services for your school or enterprise

Stream Services

StreamLive

A broadcast-grade live video streaming service

StreamPackage

A stable, secure, and effective media packaging service

StreamLink

A fast and reliable real-time video transport service for global users

Cloud Streaming Services

A fast, stable, and professional cloud-based live streaming services

Media On-Demand

Video on Demand

A one-stop media transcoding and distribution platform

VOD On EdgeOne

Flexible VOD solution

Media Process Services

Media Processing Service

A professional and versatile multimedia processing service

Media SDK

Mobile Live Video Broadcasting

A quick integration solution to push and pull live streams on mobile devices

User Generated Short Video SDK

Create short video mobile applications easily

Effect SDK

An advanced video processing solution with beauty filters and stickers

Cloud Real-time Rendering

Cloud Application Rendering

Move your application to the cloud for real-time rendering and streaming so your users can use it through web pages, apps, or other devices

Game Services

Game Multimedia Engine (GME)

A one-stop gaming voice solution that is easy to integrate

Game Video Service

Game Video Transcoder

Flexible and easy-to-use video transcoding and compression service

Game Video Processor

A human visual standard-based game video processing platform

Game Video Analyzer

A smart video content analysis system for content categorization and highlights generation

Education Services

iHearing Oral Evaluation

Supports oral English and Chinese evaluation with great adaption to the pronunciation characteristics in Asia Pacific

Interactive Whiteboard

A real-time, smooth, and feature-rich online interactive whiteboard service

Blockchain Service

Cloud Blockchain RPC

A high-performance blockchain RPC service

Building Services

Cloud Weiling

An IoT operating system well adapted to smart building scenarios

Instavue Smart Video Analysis System

Integrates IoT technology and AI smart vision capabilities to help accurately tap into the value of massive videos

Cloud Resource Management

API

Access Cloud resources quickly via APIs

Cloud Command Line Interface

Quickly call Cloud APIs to manage your cloud resources

Cloud Infrastructure as Code (IC)

An efficient and secure infrastructure management platform

Smart Advisor

An out-of-the-box cloud resource risk assessment service

Infrastructure Automation for Terraform

Manage Cloud resources securely and efficiently

Control Center

Set up a landing zone to centrally manage all of your enterprise accounts.

Management and Audit Tools

Cloud Access Management

A convenient and secure permission and user management service

CloudAudit

A logging and tracking service for Cloud resource operations

Cloud Organization

Centrally manage multiple accounts with user-based permissions

Developer Tools

CODING Code Repositories

A secure, fast, and convenient Git/SVN code repository service

CODING Project Management

A PM tool and service for agile and fast iteration

CODING Test Management

An agile testing method for better test-R&D collaboration

CODING Continuous Integration

A cloud-based code build service for Java, Python, and more

CODING Artifact Repositories

An efficient management service for artifacts after code compilation

CODING Continuous Deployment

A continuous, controllable, and automated deployment of artifacts

Mobile Framework

One-stop mobile development and operation platform

Cloud Mini Program Platform

One-stop development, placing small programs into enterprise-owned APPs

Monitor and Operation

Cloud Observability Platform

A cloud resource data monitoring platform for intelligent data analysis

Managed Service for Prometheus

A lightweight, stable, and highly available managed Prometheus service

Application Performance Management

Monitor your application performance in real time with a scalable and cost-effective management service

Real User Monitoring

A real user experience monitoring service for web and mini program frontends

Cloud Managed Service for Grafana

Secure, stable, low-cost, and highly scalable managed Grafana service

Cloud Automated Testing

A globally deployed real user performance test service

Education

Cloud Online Education Solutions

Versatile solutions for supporting diverse online education scenarios

Gaming

Gaming Solution

A comprehensive solution to help you build your cloud gaming platform

Game Media Solutions

A one-stop toolkit for gaming videos

Financial Services

Financial Services Solution

Integrated full-process fintech solutions designed for various digital transformation scenarios

Audio & Video

Audio/Video Solution

A one-stop video solution for all your cloud media applications

LVB Recording Solution

A solution for on-cloud recording, content production, and video distribution

Interactive Classroom Solution

Offers a one-stop online education solution

Interactive Live Streaming Solution

Covers various low-latency live video streaming use cases such as anchor competition and interactive live streaming

Audio Chat Social Networking Solution

Provides a one-stop "real-time audio interaction" solution

Real Estate

Cloud LinkBase (Weiling)

An IoT building operating system well adapted to smart building scenarios